Shipping Policy
Please note that this is a one-person operation, and all products are made to order with a 7-10 business day turnaround time (excluding Saturdays and Sundays) for Decks and a 14 business day turnaround for Concrete Obstacles. Each item is crafted with care, and I truly appreciate your patience.
To keep production running smoothly, please do not reach out for order updates before the 10th business day (14th day for obstacles). Answering messages about order status slows down the process for everyone. Rest assured, you will receive tracking information as soon as your order ships.
I believe in mutual respect and appreciate kind, understanding customers. Any messages that are rude, pushy, disrespectful, or inappropriate may result in your order being canceled without notice and will not receive a response.
Your patience means a lot and helps ensure that I can deliver the best possible quality product to you.
Custom Order Policy
When selecting the “Custom” option for the shape of your board, you have 48 hours from the time of purchase to specify your preferred shape. If no shape is specified within this timeframe, the board will default to our most common cruiser shape or be chosen at our discretion. Once the board is in production, no further changes can be made.
If you intended to add customization to your board but did not purchase the customization add-on at checkout, you have 48 hours to purchase the add-on and provide customization details. If the add-on is not purchased within this period, your board will be produced and shipped as originally ordered.
No exceptions will be made once the 48-hour window has passed. Please ensure all custom requests and add-ons are completed within the given timeframe.